Vital has collaborated with Children’s Hospital Los Angeles (CHLA) to launch an innovative patient experience app for the emergency department. This AI-powered app, accessible through CHLA’s “MyVisit” platform and powered by Vital’s ERAdvisor, aims to provide families with clear and transparent information during emergency visits. It offers real-time updates on wait times, test results, discharge progress, and educational resources for patients and families.

The app is designed to be user-friendly and does not require any downloads or account registrations. Families receive text invitations to access a secure web interface where they can stay informed about their child's status, location within the department, and any changes in care. Live updates and personalized wait time estimates enable caregivers to make informed decisions and better plan their child's care.

Children’s Hospital Los Angeles is committed to creating a compassionate and welcoming environment for families during emergency visits. Transparent communication through the app aims to alleviate parental anxiety and improve the overall experience for patients and caregivers.

Source: businesswire.com