Mila Health, a leader in healthcare artificial intelligence (AI), has introduced its new AI-powered provider assistant, Mila, designed to enhance patient-provider interactions and address care gaps.

This advanced tool helps healthcare providers by automating patient engagement, focusing on managing chronic conditions and reducing manual work. By doing so, it helps lower missed appointment rates while improving patient adherence to care plans.

Mila uses AI to engage with patients empathetically, incorporating behavioural techniques to guide them and answer queries. It also adapts based on previous interactions and integrates seamlessly with electronic medical records (EMRs), streamlining provider workflows.

This approach leads to improved care quality, reduced costs, and increased revenue by boosting patient compliance with essential appointments, such as wellness visits and procedures.

The challenges associated with manual patient-outreach programs, such as high costs and inconsistent results, are resolved by Mila, which autonomously contacts patients to schedule appointments, closing care gaps by more than 25% compared to existing methods.

Several healthcare providers, including Aayu Clinic, MIMIT Health, and Best Practices Inpatient Care, have already deployed Mila, reporting improved adherence, reduced staff workload, and better patient outcomes.

Aayu Clinic, for example, experienced a 25% rise in appointments and saved staff significant time by automating outreach tasks. Similarly, MIMIT Health has integrated Mila with their Salesforce Health Cloud to automate follow-up appointments, allowing staff to focus more on patient care rather than administrative duties.

Best Practices Inpatient Care saw a reduction in missed appointments by over 50% after using Mila to manage post-discharge patient follow-ups.

Mila Health aims to automate the entire post-visit care management process, addressing areas such as medication adherence, symptom tracking, and logistical support, including arranging transportation and care companions. The AI assistant is part of a broader effort to reduce the financial and operational burden of value-based care, which currently costs the U.S. healthcare system billions annually.




Source: prnewswire.com

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