LQpay has introduced LuQ, a new AI assistant built into its healthcare payments platform to help customers navigate the system and complete routine tasks.

Available directly through the LQpay portal, LuQ allows users to ask questions in natural language and receive guidance without leaving the platform or searching through support materials. The assistant can help users find features, understand platform functions, complete everyday tasks and resolve common queries.

The launch forms part of LQpay’s wider plans to incorporate artificial intelligence and other emerging technologies into its healthcare payments and automation solutions. The company has an internal development team working on technologies designed to reduce administrative work, improve workflows and support healthcare organisations.

Healthcare providers are facing growing administrative demands, complex payment processes and compliance requirements while working with limited resources. LQpay is using AI to simplify these processes and make its technology easier for staff to use.

The company is taking a controlled approach to AI development, focusing on applications that address practical operational needs while considering the security requirements of healthcare environments.

LuQ builds on LQpay’s existing payments and automation technologies, which are designed to reduce manual work and streamline financial operations. The company is also exploring further AI applications across internal operations, partner support and healthcare payments.

Future areas of development include voice-based technologies that could support more proactive and personalised interactions between healthcare organisations and patients.

LuQ is now available to LQpay customers through the LQpay portal. Users can access the assistant by selecting the chat icon in the lower-right corner of the screen and choosing the Ask LuQ option.

 

Source: globenewswire.com

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