Clearstep, a trailblazer in digital triage and care navigation technology, has forged an exciting partnership with Tufts Medicine, a prominent hospital system in Massachusetts. Together, they aim to enhance patient access by introducing a virtual care solution, ensuring timely and appropriate care delivery. This collaboration merges Clearstep's advanced AI-powered solutions with Tufts Medicine's dedication to exceptional healthcare, reshaping the primary care experience with a virtual-first, at-home, and in-person hybrid care model.

Under this collaboration:

• Patients will leverage Clearstep's AI-powered triage and navigation technology to initiate their care journey, directing them to the most suitable, convenient, in-network care within Tufts Medicine's extensive network.
• Clearstep's technology will enable seamless transitions to on-demand visits with Tufts Medicine providers for patients qualifying for virtual care.
• Smooth transitions from virtual to in-person care appointments across the Tufts Medicine network will be facilitated, providing downstream care providers with crucial clinical information to optimize patient care.
• Clearstep's virtual triage technology, initially piloted in late 2020, will be deployed enterprise-wide within the next 12 months, ensuring a seamless patient experience.
• Clearstep's technology seamlessly integrates into Tufts Medicine's existing systems, offering patients an improved user experience.
• By streamlining patient care, this solution reduces unnecessary costs in value-based care plans, enhances margins in fee-for-service arrangements, and allows providers to focus on patients best suited for their expertise.

This partnership aims to enhance the primary care experience, guiding patients to access the best, most appropriate care conveniently. It ensures timely access to necessary care by streamlining care navigation and integrating virtual care solutions. Ultimately, this collaboration sets a precedent for health systems nationwide, demonstrating a model for managing capacity, increasing margins, and expanding access for patients.

Source: prnewswire.com