Press Ganey, a leading provider of experience measurement, data analytics, and insights for health systems and health plans, has announced a new partnership with Arkansas Children's, a prominent name in pediatric care.

Beginning on January 1, 2025, Press Ganey will assist Arkansas Children’s in enhancing the patient and family experience across its facilities.

The organisation will utilise Press Ganey's patient experience and provider star-rating solutions to monitor real-time feedback, identify areas for improvement, and provide families with more detailed provider information online.

As part of the partnership, Press Ganey will implement its AI-powered text analytics to review open-ended feedback from post-visit surveys and online reviews, offering deeper insights into patient and family perspectives.

Press Ganey's collaboration with Arkansas Children’s reflects their shared commitment to delivering exceptional care, with a focus on ensuring that every patient and family interaction is meaningful.

By leveraging Press Ganey’s expertise and industry benchmarks, Arkansas Children’s aims to continuously enhance its services and maintain a strong focus on compassionate, high-quality care for children.

Press Ganey has a strong track record in the field of pediatric healthcare, working with over 65% of all freestanding paediatric hospitals, providing valuable insights and promoting shared learning among leading institutions.

 

Source: businesswire.com

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